Learning Forum

The IAHSA biennial conference, held in conjunction with AAHSA, is the largest ageing service conference in the world with a projected attendance of over 10,000 people. The theme of this 2011 global conference is CELEBRATE AGE.

Call for IAHSA and AAHSA Presentations will be activated at the end of May 2010, and will be merged in January 2011 to form the Global Ageing Conference Program. As a member of the IAHSA Education Advisory Committee Dianne will have an opportunity to help shape the IAHSA educational agenda by reaching out to colleagues and friends around the world and encouraging their participation, both as presenters and conference attendees.

For more information visit the IAHSA website.

Click on the book title above to read an excerpt demonstrating how an extraordinary leader can successfully creating an exceptional experience for customers by rallying the team around a unique, common experience and goal. This leadership principle might be applied in our senior living communities to improve staff engagement and retention, as well as excellence in customer service.

Running time: 10 minutes

Simply click on the Webinar (picture) above for insights about recruiting top performing frontline caregivers. In just ten minutes you'll learn new interview questions to select the best possible candidates, and tips for retaining your best performers.

Information is based on results of a recent study into the Attributes, Behaviors and Motivators of top performing Front Line Caregivers.

Link here to download the full version and PDF of Frontline Caregiver Profile Study

including additional lists of Screening Interview Questions in the Appendix.

Presentation by Diane Doumas at the VALA Conference, Spring 2010, The Homestead, Hot Springs, Virginia.

Click here to download printable PDF: VALAEnergyPresentation.pdf

Co-presentation by Matt Cooper, President and CEO of the Patuxent Energy Group (who was unable to be present) will also be attached shortly.